At Baptist Memorial Health Care, the staff is committed to practicing the "Service First"
standards of customer service.
The Baptist Commitment
SERVICE
F ocus on the customer
I dentify the customer’s needs
R espond to the customer
S atisfy the customer
T ake ownership
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These actions help all of Baptist colleagues work within the organization’s mission statement:
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"In keeping with the three-fold ministry of Christ – preaching, teaching and healing – Baptist Memorial Health Care is committed to providing quality health care."
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Baptist's vision is to be the provider of choice for quality, patient-focused health care in collaboration with physicians and local communities. As a result, Baptist colleagues strive to demonstrate these values in their work:
- Friendly, compassionate and responsive care, as reflected in the Service First philosophy
- Respect for the individual and the value of diversity
- Trust and teamwork
- Continual improvement
Service First Champions
In an effort to recognize and reward employees who excel in the provision of excellent customer service,
Service First Champions are selected and celebrated each quarter within each Baptist entity or corporate
service area.
The Service First Champions are selected by each entity’s selection committee based on nominations
submitted by colleagues. At each entity’s quarterly Service First celebration, the champion receives a
framed certificate, a check for $250 and a parking space for the quarter designated for the Service First
Champion with the champion’s name displayed.
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